SPECIAL ORDER/MADE TO ORDER OR BESPOKE ITEMS

These items are Made to Order items and clients are advised to check their order carefully before purchasing. Once goods are placed on order these items cannot be cancelled. All other items have a 14 Day Returns Policy and MUST be unused and returned in their original packaging. Should you have any questions you can email orders@acquastone.com

RE-STOCKING CHARGE

Some items we sell may have a stocking charge if they are returned.

RETURNS SHIPPING

The customer will need to pay for the cost of returning any goods. ALL Returns to be sent to Unit 2, Rear of 1-9 Tennyson Road ,London, Wimbledon SW19 8SH

REFUNDS

All refunds are processed by our accounts department Should you need to contact them their Email is accounts@acquastone.com Refunds usually take between 7-10 working days.